ORS Partners

Contracting Analyst - Device Fulfillment Team

Job Locations US-PA-Philadelphia
# of Openings


JOB SUMMARY: The Contracting Analyst on the Device Fulfillment Team is responsible for ensuring the data integrity of customer information and that devices ordered are documented and shipped appropriately to customers during the onboarding process.  Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success.  The Contracting Analyst will need to understand InstaMed’s standard operating procedures to effectively complete non-standard enrollments or tasks. This individual will assist and take initiative in identifying, assessing, and resolving complex issues and problems, escalating whenever necessary. Effective internal communication and teamwork is required.


Essential Functions:

  • Assist with processes and procedures related to device fulfillment and inventory management.
    • Receive, document and stock incoming inventory shipments.
    • Retrieve, pack and ship outgoing customer orders.
    • Facilitate communications to and from device manufacturers.
  • Manage and prioritize daily work queue to provide best possible customer experience.
  • Investigate open issues using available resources and collaborate with internal stakeholders to bring to resolution.
  • Research and analyze various customer data points, and synthesize the information to facilitate outreach and resolution.
  • Coordinate with internal team members to ensure all requirements are completed appropriately.
  • Communicate relevant information, such as updates and timelines, to customers and internal team members.
  • Document progress and next steps taken for internal transparency.
  • Any other duties applicable to the position.


  • Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial.
  • Proficiency with typing, computer, and Microsoft Office products.
  • Organizational and time management skills.
  • Strong attention to detail.
  • Sound judgement.
  • Ability to lift 25lb boxes.



InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.



At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.



We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.


In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.



Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.


InstaMed is an Equal Opportunity Employer.


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