ORS Partners

Account Management Customer Success Specialist

Job Locations US-PA-Philadelphia
# of Openings
1
Category
Account Management / Customer Success

Overview

JOB SUMMARY:

InstaMed is looking for self-motivated, proactive, results-oriented candidate who wants to excel in an open, professional, and team-oriented environment. Individuals in this position will work cross-functionally in the support of driving customer satisfaction within our Payer market space. This individual will drive provider and member adoption campaigns and communications with Payer clients. They will be responsible for reporting, analytics, and managing marketing campaigns. We are searching for a candidate that is curious and passionate, with a strong ability to understand people and organizations and identify mutually beneficial solutions to the problems they face in the rapidly evolving healthcare payments industry.

Responsibilities

Essential Functions:

  • Support growth of the InstaMed Network via the development and execution of provider adoption campaigns
  • Build and nurture strategic relationships with operational and executive staff within payer organizations
  • Collaborate with Marketing, Provider Outreach, Business Development, and Customer Service in support of clients
  • Deliver end-user training, and product demonstrations, that drive solution adoption and satisfaction
  • Participate in regular meetings with payers, both on-site and remote, to ensure exceptional customer retention and overall satisfaction with InstaMed’s solutions
  • Work with Project Management to define customer KPI’s and report relevant information to the Payer teams/clients with regular cadence.
  • Track metrics through entire life of solution for multiple product lines with weekly and monthly delivery
  • Respond to service escalations in a timely manner and ensure escalations are brought to full resolution
  • Any other duties applicable to the position

Qualifications

  • Excellent people skills and ability to build meaningful relationships with customers
  • Ability to quickly learn and understand InstaMed’s solution suit
  • Healthcare and Payments industry experience preferred, specifically in the Payer Market and Provider Relations departments
  • Project Management experience a plus
  • Strong analytic and problem-solving skills
  • Minimum 3 years of professional experience working with technology solutions in a customer-facing position
  • Bachelor’s Degree or higher
  • Strong analytical strategic thinking and communication skills
  • Self-starter, effective at prioritizing tasks, managing time, expectations, organizing people and getting things done
  • Proficiency in all aspects of Microsoft Office

 

COMPANY PROFILE:

InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.

 

HIGH-GROWTH ENVIRONMENT:

At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.

 

BENEFITS:

We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.

 

In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

 

COMPENSATION:

Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.

 

InstaMed is an Equal Opportunity Employer.

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