ORS Partners

Contracting Analyst - Online Verification Team

Job Locations US-PA-Philadelphia
# of Openings
1
Category
Administrative/Clerical

Overview

Job Description

The Contracting Analyst is an entry level position responsible for the data integrity of the InstaMed Network and ensuring that payments are made to the correct and appropriate Provider during the onboarding process.  Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. The Contracting Analyst will need to master and understand InstaMed’s standard operating procedures to effectively process enrollments and complete responsibilities. This individual will assist and take initiative in identifying, assessing, and resolving concerns, escalating whenever necessary. Effective communication is required to promote customer experience and collaborate with other team members as necessary.

Responsibilities

  • Master departmental procedural processes and analyze information to determine course of action, while maintaining compliance and business requirements.
  • Complete due diligence and reinforce KYC policies to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
  • Research, synthesize and verify customer information to facilitate outreach and resolution.
  • Identify potential fraudulent accounts using investigative skills and available resources.
  • Manage multiple work queues and prioritize as necessary to provide best possible customer experience.
  • Maintain professional and courteous manner while addressing customer calls or emails.
  • Speak with customers to review their request (enrollment, change, etc.) and provide guidance on next steps to effectively resolve issues, while promoting a positive customer experience.
  • Communicate relevant information effectively to customers and team members, including but not limited to requirements, updates, and timelines.
  • Document progress and next steps taken for internal transparency.
  • Any other duties applicable to the position.

Qualifications

  • Customer facing experience is preferred.
  • Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial.
  • Proficiency with computer and Microsoft Office products.
  • Strong attention to detail, organizational, and time management skills.
  • Effective and professional communication.

 

HIGH-GROWTH ENVIRONMENT:

The candidate will be operating in a high-energy, high-growth environment.  This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

 

COMPENSATION:

We offer a competitive compensation package.  Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life Insurance, stock options and 401(k).

 

InstaMed, a J.P. Morgan company is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

 

Please send resumes to: careers@instamed.com

 

InstaMed is an Equal Opportunity Employer.

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