ORS Partners

Regional VP, Provider Account Management

Job Locations US-Remote
# of Openings
Account Management / Customer Success



InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. Individuals in this position will have the opportunity to directly impact revenue retention and revenue growth. The Regional Vice President is responsible for managing relationships with InstaMed’s healthcare provider accounts and will have quota responsibilities for both revenue retention and growth.  This position requires solid experience and understanding of software sales, sales operations, contract negotiations, and people management at the manager level or higher. 



  • Achieve an in-depth understanding of your assigned accounts
  • Produce and manage strategic plans and pipeline activities
  • Ensure full utilization of InstaMed’s solutions during initial go-live of new accounts
  • Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction
  • Call, visit and coordinate regular meetings with the accounts to review account status, solutionutilization, product enhancements, and product expansion opportunities
  • Ensure exceptional customer retention and overall satisfaction with InstaMed’s solutions
  • Collaborate with other teams within InstaMed in support of your accounts
  • Identify upsell opportunities with responsibility to demo, propose and close
  • Identify service and utilization trends within the account, then develop and execute an action plan to address the issues or opportunities. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution
  • Any other duties as applicable to the position


  • Excellent people skills and ability to build relationships with customers
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Ability to influence without direct authority
  • Ability to quickly learn and understand InstaMed’s solution suite and articulate our value proposition
  • Strong analytical and problem-solving skills
  • Minimum 5 years of professional experience including experience in a customer-facing position
  • Healthcare technology experience required
  • Project or Program management experience
  • Bachelor’s Degree or higher



InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.



At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.



We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.


In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.



Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.


InstaMed is an Equal Opportunity Employer.


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