JOB SUMMARY: InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue.
The Professional Services EDI Analyst will be responsible for enrolling customers with healthcare payers to provide the customer the ability to submit and receive healthcare EDI transactions to/from the payers. Attention to detail, disciplined follow-up procedures, and initiative are the keys to success. The EDI Analyst will need to understand InstaMed’s standard operating procedures so that they can effectively and consistently resolve complex/exception enrollments and/or tasks. They will need to assist and interact with Sales Operations, Professional Services and Customer Service to fulfill status requests on enrollments or resolve enrollment issues. They will assist and take initiative in identifying, assessing, and resolving complex issues and/or problems. They will also escalate issues when faced with complex problems.
Correspond and follow up with Payers and Trading Partners to obtain approval for EDI enrollments
Track and update EDI enrollment status in SalesForce
Create or update Payer enrollment forms and coversheets
Submit Payer enrollment forms to Payers or Trading Partners
Continuously assess and mitigate risks following consistent best practices
Identify, analyze, and resolve EDI enrollment issues
Effectively and professionally communicate root cause and resolution of customer issues
Understand and follow all applicable HIPAA guidelines
Maintain strong working relationships with personnel in Professional Services, Customer Service, Technical Operations, Account Management, and Product Management
Any other duties as applicable to the position
Proficient with Microsoft Excel, Word, and Adobe Acrobat Professional
Experience with Sales Force preferred
Knowledge of healthcare industry practices and procedures is preferred
Strong attention to detail and problem-solving skills
Able to prioritize work and meet delivery timelines
Strong written and verbal communication skills
Bachelor’s degree preferred / Associate’s degree with relevant experience
Minimum 3.0 GPA
InstaMed, a J.P. Morgan company is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.
The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.
We offer a competitive compensation package. Benefits include medical, dental, vision discount program, long-term disability, life insurance, stock options and 401(k).
InstaMed is an Equal Opportunity Employer.