ORS Partners

Contracting Analyst - Online Verification Team

Job Locations US-PA-Philadelphia
# of Openings



The Contracting Analyst (Online Verification Team) is an entry level position responsible for the data integrity of the InstaMed Network and ensuring that payments are made to the correct and appropriate Provider during the onboarding process.  Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. The Contracting Analyst will need to master and understand InstaMed’s standard operating procedures to effectively process enrollments and complete responsibilities. This individual will assist and take initiative in identifying, assessing, and resolving concerns, escalating whenever necessary. Effective communication is required to promote customer experience and collaborate with other team members as necessary.


Essential Functions:

  • Master departmental procedural processes and analyze information to determine course of action, while maintaining compliance and business requirements.
  • Complete due diligence and reinforce KYC policies to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
  • Research, synthesize and verify customer information to facilitate outreach and resolution.
  • Identify potential fraudulent accounts using investigative skills and available resources.
  • Manage multiple work queues and prioritize as necessary to provide best possible customer experience.
  • Maintain professional and courteous manner while addressing customer calls or emails.
  • Speak with customers to review their request (enrollment, change, etc.) and provide guidance on next steps to effectively resolve issues, while promoting a positive customer experience.
  • Communicate relevant information effectively to customers and team members, including but not limited to requirements, updates, and timelines.
  • Document progress and next steps taken for internal transparency.
  • Any other duties applicable to the position.


  • Customer facing experience is preferred.
  • Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial.
  • Proficiency with computer and Microsoft Office products.
  • Strong attention to detail, organizational, and time management skills.
  • Effective and professional communication.


InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.



At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.



We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.


In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.



Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.


InstaMed is an Equal Opportunity Employer.


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