ORS Partners

Service Manager

Job Locations US-PA-Philadelphia
# of Openings


JOB SUMMARY: InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact revenue retention and revenue growth. The Service Manager is responsible for managing and growing relationships with InstaMed’s enterprise accounts, which include hospitals and large healthcare organizations.  


Essential Functions:

  • Develop strong relationships with partner and premier customer operational, account management and product management personnel to ensure a strong partnership.
  • Maximize revenue retention by identifying service and utilization trends, then developing and executing action plans to address the issues.
  • Manage issue escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to resolution.
  • Collaborate with partners and premier customers on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations.
  • Identify opportunities for efficiency improvement through documentation, training or procedural changes, and coordinate execution.
  • Manage release communications to review new features and defect resolution prior to each InstaMed release.
  • Support projects associated with new InstaMed features and solutions.
  • Monitor SLAs to ensure compliance and deliver monthly SLA reports.
  • Facilitate regular meetings with stakeholders, including formal agendas, meeting minutes, and action item follow ups.
  • Collaborate with InstaMed internal departments in support of partners.
  • Any other duties as applicable to the position


  • Ability to effectively build strong relationship with partner and customer stakeholders
  • Ability to respond quickly and effectively to inquiries and escalations
  • Ability to quickly learn and understand InstaMed’s solution suite and articulate our value proposition
  • Sound judgment in setting partner expectations and managing sensitive partner situations
  • Excellent organizational skills in daily activities
  • Minimum of 2 years’ experience in a healthcare industry
  • Minimum of 2 years’ experience in a customer-facing position
  • Healthcare technology experience preferred
  • Bachelor’s Degree or higher


InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.



At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.



We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.


In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.



Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.


InstaMed is an Equal Opportunity Employer.


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