ORS Partners

Implementations Specialist

Job Locations US-PA-Philadelphia
# of Openings
1
Category
Professional Services

Overview

JOB SUMMARY: InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue.

 

The Implementation Specialist will be responsible for implementing InstaMed’s solutions with healthcare providers (doctors and medical groups). The ideal candidate will have at least 2-4 years of experience delivering technology solutions within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.

Responsibilities

Essential Functions:

  • Manage customer implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers
  • Monitor implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
  • Manage customer expectations and effectively negotiate solution options and constraints
  • Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of implementations
  • Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
  • Perform any other duties as applicable to the position
  • Manage customer escalations to quickly address concerns that come up during Implementation of InstaMed solutions
  • Any other duties as applicable to the position 

Qualifications

  • Proven ability to manage projects within a fast-paced environment
  • Strong understanding of the healthcare or payments industry
  • Excellent organizational skills in managing timelines of multiple implementations
  • Ability to rapidly understand the InstaMed Platform and solutions
  • Ability to acquire and apply new technical and industry knowledge quickly
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Minimum 2-4 years of experience in a customer-facing position
  • Prior experience in a technology company required
  • Healthcare or payment experience preferred

 

COMPANY PROFILE:

InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.

 

HIGH-GROWTH ENVIRONMENT:

At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.

 

BENEFITS:

We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.

 

In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

 

COMPENSATION:

Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.

 

InstaMed is an Equal Opportunity Employer.

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