ORS Partners

  • Professional Services Provisioning Associate

    Job Locations US-PA-Philadelphia
    # of Openings
    1
    Category
    Professional Services
  • Overview

    JOB SUMMARY: The Professional Services Provisioning Associate will be responsible for managing the inbound implementation queue and ensuring quality outcomes of the provisioning process.  This includes reviewing inbound contracts, identifying correct configurations, and working closely with Professional Services Management to assign new implementation activities. Additionally, the Provisioning Associate will be required to manage initiatives related to process improvement, new release testing, and conversion projects as needed. The Provisioning Associate must be effective at managing multiple tasks/projects and have a strong attention to detail. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.  The Provisioning Associate will be assessed on the overall productivity and accuracy of the InstaMed provider accounts that they work and the outcomes of the projects they oversee.

     

    InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue.  The Provisioning Associate will be required to maintain strong working relationships with other personnel in sales, contracting, product management and technical operations. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.

     

    InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue.

     

    Responsibilities

    Essential Functions:

    • Manage implementation queue for InstaMed’s solutions with healthcare providers
    • Ensure accuracy of all customer orders received from Sales and Contracting
    • Configure contracted solutions for InstaMed’s healthcare provider customers on the InstaMed Platform
    • Coordinate with internal departments and InstaMed’s partners as needed on provisioning activities
    • Actively review and analyze areas for process improvement and implement changes to drive efficiency within the department.
    • Lead initiatives as needed to support customer onboarding, conversion and process improvement.
    • Maintain documentation in InstaMed’s CRM on customer provisioning status, next steps, and expected go live date.
    • Coordinate and collaborate with InstaMed’s Partner Implementation team regarding the provisioning of new partner implementations
    • Collaborate with InstaMed’s Business Development, Product Management, Customer Service and Merchant Boarding/EDI Enrollment Departments in support of customer provisioning
    • Help provide oversight and training to new team members
    • Assist in testing new InstaMed releases
    • Any other duties as applicable to the position
       

    Qualifications

    • Healthcare technology experience preferred
    • Bachelor’s Degree or higher
    • Strong Attention to Detail
    • Understanding of the Healthcare Industry
    • Excellent organizational skills in managing timelines of multiple tasks
    • Ability to rapidly learn InstaMed’s platform and solutions
    • Ability to acquire and apply new technical and industry knowledge quickly
    • Proficiency in all aspects of Microsoft Office
       

    HIGH-GROWTH ENVIRONMENT:

    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

     

    COMPANY PROFILE:

    InstaMed powers a better healthcare payment experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.

     

    InstaMed is an Equal Opportunity Employer.

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