ORS Partners

  • Professional Services - Implementations Manager (Enterprise)

    Job Locations US-PA-Philadelphia
    # of Openings
    Professional Services
  • Overview

    JOB SUMMARY: InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. The manager will be required to maintain strong working relationships with other personnel in sales, contracting, product management and technical operations. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.


    The Implementations Manager will be responsible for implementing InstaMeds solutions with enterprise healthcare providers (hospitals and health systems). The ideal candidate will have at least 8-10 years of experience delivering technology solutions within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.



    Essential Functions:

    • Manage customer implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers
    • Monitor enterprise implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
    • Manage customer expectations and effectively negotiate solution options and constraints
    • Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of enterprise implementations
    • Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
    • Help with the hiring of new team members to ensure scalability that supports the growth of the business
    • Perform any other duties as applicable to the position
    • Manage customer and partner escalations to quickly address concerns that come up during Implementation of InstaMed solutions
    • Any other duties as applicable to the position


    • Proven ability to manage projects within a fast-paced environment
    • Strong understanding of the healthcare or payments industry
    • Excellent organizational skills in managing timelines of multiple implementations
    • Ability to rapidly understand the InstaMed Platform and solutions
    • Ability to acquire and apply new technical and industry knowledge quickly
    • Sound judgment in setting customer expectations and managing sensitive customer situations
    • Minimum 8-10 years of experience in a customer-facing position
    • Prior experience in a technology company required
    • Healthcare or payment experience preferred
    • Project management experience
    • Bachelor’s degree or higher


    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.



    InstaMed powers a better healthcare payment experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.


    InstaMed is an Equal Opportunity Employer.


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