ORS Partners

  • Professional Services - Project Manager (Enterprise)

    Job Locations US-PA-Philadelphia
    # of Openings
    Professional Services
  • Overview

    JOB SUMMARY: InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.


    The Project Manager (Enterprise) will be responsible for the Project Management of implementation activities with InstaMed’s Enterprise customers (Provider & Payer). This will include the initiation, definition/planning, execution and performance and control of the Implementation project and project activities. The Project Manager will also be responsible for communicating project status to internal and external constituents.  The ideal candidate will have at least 5-7 years of experience managing the delivery of technology projects within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.



    Essential Functions:

    • Manage customer implementation projects in an effective and expedient manner to ensure quality, on-schedule implementations for InstaMed’s customers
    • Successfully partner with an InstaMed Technical Implementation Lead to delivery integration and functionality requested by the customer.
    • Proactively manage client expectations through communication to ensure client satisfaction in partnership with internal teams.
    • Create and document the scope of work including business requirements, project plan and status reporting for each project.
    • Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients.
    • Develop, maintain, and grow strong relationships with assigned client accounts.
    • Manage customer and partner escalations to quickly address concerns that come up during Implementation of InstaMed solutions
    • Set up meetings and facilitate with clients, relaying all important information to the appropriate teams
    • Monitor ongoing status of projects and communicate with clients to keep up to date
    • Manage customer expectations and effectively negotiate solution options and constraints
    • Ensure all client goals and deliverables are met
    • Travel to customer sites for onsite meetings. Expected travel approx. 20%
    • Any other duties as applicable to the position


    • Proven ability to manage projects within a fast-paced environment
    • Strong understanding of the healthcare or payments industry
    • Excellent organizational skills in managing timelines of multiple implementations
    • Ability to rapidly understand the InstaMed Platform and solutions
    • Ability to acquire and apply new technical and industry knowledge quickly
    • Sound judgment in setting customer expectations and managing sensitive customer situations
    • Minimum 5-7 years of experience in a customer-facing position
    • Prior experience in a technology company required
    • Healthcare or payment experience preferred
    • PMP certification preferred
    • Project management experience
    • Bachelor’s degree or higher


    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.



    InstaMed powers a better healthcare payment experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.


    InstaMed is an Equal Opportunity Employer.


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