ORS Partners

  • Strategic Account Director

    Job Locations US-Remote
    # of Openings
    Account Management / Customer Success
  • Overview

    JOB SUMMARY: InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. Individuals in this position will have the opportunity to directly impact revenue retention and revenue growth. The Account Director is responsible for managing relationships with InstaMed’s healthcare provider accounts and will have quota responsibilities for both revenue retention and growth.  This position requires solid experience and understanding of software sales, sales operations, contract negotiations, and people management at the manager level or higher. 


    Essential Functions:

    • Produce and manage new account development plans and opportunity analyses
    • Ensure full utilization of InstaMed’s solutions during initial ramp up of new accounts
    • Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction
    • Call, visit and coordinate regular meetings with the accounts to review account status, solution utilization, product enhancements, and product expansion opportunities
    • Ensure exceptional customer retention and overall satisfaction with InstaMed’s solutions
    • Collaborate with InstaMed’s Business Manager, Channel Management, Professional Services, Product Management, and Customer Service in support of accounts
    • Identify upsell opportunities with responsibility to demo, propose and close
    • Identify service and utilization trends within the account, then develop and execute an action plan to address the issues. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution
    • Any other duties as applicable to the position


    • Excellent people skills and ability to build relationships with customers
    • Sound judgment in setting customer expectations and managing sensitive customer situations
    • Ability to influence without direct authority
    • Ability to quickly learn and understand InstaMed’s solution suite and articulate our value proposition
    • Strong analytical and problem-solving skills
    • Minimum 5 years of professional experience including experience in a customer-facing position
    • Healthcare technology experience required
    • Project or Program management experience
    • Bachelor’s Degree or higher


    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.


    We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).



    InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.


    InstaMed is an Equal Opportunity Employer.


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