ORS Partners

Regional VP, Payer Account Management

Job Locations US-Remote
# of Openings
Account Management / Customer Success


JOB SUMMARY:  InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. Individuals in this position will have the opportunity to directly impact revenue retention and revenue growth. The Regional VP is responsible for managing a territory of InstaMed’s Payer accounts and will have quota responsibilities for both revenue retention and growth.  This position requires solid experience and understanding of Health Plans, software sales, sales operations, contract negotiations, and people management at the manager level or higher. 



Essential Functions:

  • Provides strategic leadership and represents the division as the voice for account management both internally and externally (includes client-facing communication).
  • Produce and manage new account development plans and opportunity analyses
  • Ensure full utilization of InstaMed’s solutions during initial ramp up of new accounts
  • Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction
  • Call, visit and coordinate regular meetings with the accounts to review account status, solution
  • utilization, product enhancements, and product expansion opportunities
  • Ensure exceptional customer retention and overall satisfaction with InstaMed’s solutions
  • Collaborate with InstaMed’s Business Manager, Channel Management, Professional Services,
  • Product Management, and Customer Service in support of accounts
  • Identify upsell opportunities with responsibility to demo, propose and close
  • Identify service and utilization trends within the Payer clients, then develop and execute an action plan to address the issues. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution.
  • Any other duties as applicable to the position.


  • 7-12 years of experience
  • Excellent people skills and ability to build relationships with customers
  • Excellent written and verbal communication and presentation skills
  • Ability to think on their feet and make actionable and sound decisions with incomplete information
  • Strong decision-making, analytical and organizational skills
  • Ability to guide development and execution of strategic and tactical business plans
  • Ability to influence internally without direct authority
  • Ability to quickly learn and understand InstaMed’s solution suite and articulate our value proposition
  • Healthcare technology and Health Plan experience required,
  • Project or Program management experience
  • Bachelor’s Degree or higher



InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.



At InstaMed, we invest in our people because people are among our most important assets. We currently have open positions for individuals with sales, marketing, customer relationship and technical skills. We offer an exciting and rewarding work environment for people who want to grow their professional skills and gain experience in a high-technology career in the healthcare industry.



We are committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles.  Employees can take an active role in designing a personal strategy to help meet their short-term and long-term “health care and insurance” and “retirement savings” objectives.  Benefit plans include medical, dental, vision, spending accounts, short & long term disability, basic life insurance, employee and dependent supplemental life insurance, business travel accident insurance, group personal excess liability insurance, group legal services, and 401(k) savings.


In addition to health & welfare benefits, a variety of employee programs are offered to eligible employees including paid sick, personal and vacation time away, parental leave, back-up child care services, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.



Compensation plays a critical role in our ability to attract, retain and motivate our workforce.  Our compensation framework is designed to align the long-term interests of our employees with those of our shareholders by generating sustained value and reinforcing personal accountability.


InstaMed is an Equal Opportunity Employer.


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