ORS Partners

  • Professional Services - Partner Implementation Manager

    Job Locations US-PA-Philadelphia
    # of Openings
    Professional Services
  • Overview

    JOB SUMMARY: InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue.  The Partner Implementation Manager will be responsible for working with new and existing Partners and Vendors to build or update their integration with InstaMed. The ideal candidate will have project management experience in healthcare technology and be able to learn in a fast-paced environment.  The Manager must be effective at time management and be capable of successfully managing 10+ concurrent implementation projects.  The Manager will be assessed on overall project success, customer satisfaction and teamwork/collaboration.  The Manager will be required to maintain strong working relationships with other personnel in sales, contracting, product management, technical operations, and external vendors. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas. 


    Essential Functions:

    • Define and develop standard Partner Implementation framework which will accelerate implementations and increase speed to revenue.
    • Project Management responsibility for partner and select enterprise account implementations.
    • Coordination with technical, standard implementation, customer service and business development resources to implement partners and select enterprise accounts.
    • Reporting on the revenue contribution of all partner implementations.
    • Support Professional Services personnel implementing HSP partner accounts.
    • Providing leadership and continuous improvement of people, process and tools tied to all Partner implementations.
    • Project Management responsibility for select internal, product initiatives and projects related to product introduction.
    • Manage customer expectations and effectively negotiate solution options and constraints
    • Any other duties as applicable to the position


    • Minimum of 4 years’ experience in a customer-facing position with a technology-oriented company
    • Knowledge of payments and healthcare industry is preferred
    • Bachelor’s Degree
    • Project Management experience
    • Understanding of the healthcare industry, specifically the healthcare payer business
    • Knowledge of EDI including claims, ERA’s, and EOB’s is preferred
    • Ability to rapidly learn InstaMed’s platform and solutions
    • Ability to acquire and apply new technical and industry knowledge quickly
    • Excellent organizational skills in managing timelines of implementations
    • Sound judgment in setting customer expectations and managing sensitive customer situations
    • Strong ability to present and effectively communicate product use
    • Excellent oral and written communication skills
    • Outstanding attention to detail
    • Proficiency in all aspects of Microsoft Office


    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.



    InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.


    InstaMed is an Equal Opportunity Employer.


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