ORS Partners

  • Customer Service Associate

    Job Locations US-PA-Philadelphia
    # of Openings
    3
    Category
    Customer Service / Call Center
  • Overview

    JOB SUMMARY: The Customer Service Associate will be responsible for the resolution of customer issues related to InstaMed’s platform for healthcare and financial transactions. The Customer Service Associate is required to manage the customers' expectations and experience in a way that results in high customer satisfaction, and must maintain frequent voice and email contact with customers and business partners. This is a technical entry level position groomed for future growth with the company.

    Responsibilities

    Essential Functions:

    • Answer phone calls and e-mails from customers in a professional and courteous manner
    • Resolve technical customer issues in an effective and expedient manner  
    • Create and maintain case documentation in InstaMed’s CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps  
    • Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds  
    • Manage escalation of incidents within Customer Service and to other departments  
    • Setting customer expectations and managing sensitive customer situations
    • Effectively communicate technical information to end users
    • Any other duties as applicable to the position

    Qualifications

    • Ability to work 12:30pm - 9:00pm EST Monday - Friday
    • Internship or professional experience in a customer-facing position preferred
    • Knowledge of healthcare or financial applications is preferred
    • Bachelor’s Degree required
    • Excellent organizational skills in managing timelines of customer issue resolution
    • Effectively communicate between all levels and departments
    • Ability to apply analytical techniques to solve problems
    • Capacity to function and multitask in a fast-paced environment 

    HIGH-GROWTH ENVIRONMENT:

    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

     
    COMPENSATION:

    We offer a competitive compensation package. Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, and 401(k).

     

    COMPANY PROFILE:

    InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

     

    InstaMed is an Equal Opportunity Employer.

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