ORS Partners

  • Customer Service (Overnight Shift)

    Job Locations US-PA-Philadelphia | US-Remote
    # of Openings
    1
    Category
    Customer Service / Call Center
  • Overview

    JOB SUMMARY: The Customer Service Associate will be responsible for the resolution of customer issues related to InstaMed’s platform for healthcare and financial transactions. The Customer Service Associate is required to manage the customers' expectations and experience in a way that results in high customer satisfaction and must maintain frequent voice and email contact with customers and business partners.

     

    This position will work a modified overnight schedule, five days a week. Position will have weekend responsibilities with time off during the week. Remote work options available.

    Responsibilities

    Essential Functions:

    • Answer and resolve customer communications (phone and email) in a professional, efficient, expedient, and courteous manner
    • Create and maintain case documentation in InstaMed’s CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
    • Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
    • Manage escalation of incidents within Customer Service and to other departments
    • Any other duties as applicable to the position
       

    Qualifications

    • Sound judgment in setting customer expectations and managing sensitive customer situations
    • Excellent organizational skills in managing timelines of customer issue resolution
    • Strong ability to acquire and apply new technical and industry knowledge quickly
    • Strong ability to understand InstaMed’s platform and solutions
    • Strong ability to communicate verbally and in writing technical information to end users
    • Strong ability to effectively apply analytical techniques to solve problems
    • Internship or other professional experience in a customer-facing position with a software or other technology-based company preferred
    • Knowledge of healthcare or financial applications is preferred
    • Bachelor’s Degree; Minimum 3.3 GPA

     

    HIGH-GROWTH ENVIRONMENT:

    The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

     
    COMPENSATION:

    We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).

     

    COMPANY PROFILE:

    InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

     

    InstaMed is an Equal Opportunity Employer.

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