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Professional Services Provider Adoption Specialist

Professional Services Provider Adoption Specialist

# of Openings 
1
Job Locations 
US-PA-Philadelphia
Category 
Professional Services

More information about this job

Overview

JOB SUMMARY: InstaMed is looking for self-motivated, proactive, results-oriented candidate who wants to excel in an open, professional, and team-oriented environment. Individuals in this position will work cross-functionally in the support of driving provider adoption communication with Payer clients. We are searching for a candidate that is curious and passionate, with a strong ability to understand people and organizations and identify mutually beneficial solutions to the problems they face in the rapidly evolving healthcare payments industry.

Responsibilities

Essential Functions:

  • Support growth of the InstaMed Network via the development and execution of provider adoption campaigns
  • Build and nurture strategic relationships with operational and executive staff within payer organizations
  • Collaborate with Business Development, Professional Services, and Customer Service in support of clients
  • Deliver end-user training, and product demonstrations, that drive solution adoption and satisfaction
  • Participate in regular meetings with payers, both on-site and remote, to ensure exceptional customer retention and overall satisfaction with InstaMed’s solutions
  • Identify operational gaps and product limitations and propose solutions
  • Respond to service escalations in a timely manner and ensure escalations are brought to full resolution
  • Any other duties applicable to the position 

Qualifications

  • Excellent people skills and ability to build meaningful relationships with customers
  • Ability to quickly learn and understand InstaMed’s solution suite
  • Healthcare and Payments industry experience preferred
  • Project Management experience a plus
  • Strong analytic and problem-solving skills
  • Minimum 3 years of professional experience working with technology solutions in a customer-facing position
  • Bachelor’s Degree or higher
  • Strong analytical strategic thinking and communication skills
  • Self-starter, effective at prioritizing tasks, managing time, expectations, organizing people and getting things done
  • Proficiency in all aspects of Microsoft Office

 

HIGH-GROWTH ENVIRONMENT:

The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

 
COMPENSATION:

We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).

 

COMPANY PROFILE:

InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

 

InstaMed is an Equal Opportunity Employer.

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