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Application Operations Analyst

Application Operations Analyst

# of Openings 
1
Job Locations 
US-CA-Newport Beach
Category 
Information Technology

More information about this job

Overview

JOB SUMMARY: The Application Operations Analyst is responsible for monitoring the day to day performance of the InstaMed application, which is a hosted, SaaS application that is highly available and mission critical.  All duties involve Business As Usual (BAU) application operations, post testing and deployment to production, for activated/fully implemented InstaMed accounts. 

Responsibilities

Essential Functions:

  • Monitoring of payment and healthcare transaction processing
  • Escalation point for issues escalated by Customer ServiceMonitor and research processing exceptions and escalate if applicable
  • Execute account provisioning related tasks
  • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements  
  • Adhere to Operations Level Agreements (OLA) in support of end-to-end customer Service Level Agreement (SLA)
  • Maintaining relationships with key/strategic partners/customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems in the healthcare industry
  • Ad hoc SQL reporting
  • Mandatory rotating on-call availability
  • Any other duties as applicable to the position 

Qualifications

  • Proven ability to work creatively and analytically in problem-solving scenarios
  • System Integration and Support
  • Database and data modeling exposure
  • SQL server experience required
  • Effective communication (written and oral) and interpersonal skills
  • Service Management (e.g. ITIL)
  • Bachelor’s degree in Computer Science or equivalent experience
  • Hardware and software troubleshooting experience required
  • Web technologies (e.g. browsers) experience required
  • Knowledge of healthcare billing and management applications a plus
  • BizTalk experience a plus
  • EDI experience a plus
  • Sound judgment in setting customer expectations and managing sensitive customer situations

HIGH-GROWTH ENVIRONMENT:

The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

 
COMPENSATION:

We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).

 

COMPANY PROFILE:

InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

 

InstaMed is an Equal Opportunity Employer.

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