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Network Relationship Management Associate

Network Relationship Management Associate

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JOB SUMMARY: The Network Relationship Management Associate (Inside Sales) position is ideal for a candidate who is willing and able to learn and grow in a fast-paced environment. This position will be responsible for supporting the company’s efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the InstaMed network. The Associate will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments within InstaMed. Superior customer contact skills and a strong attention to detail are required.




Essential Functions:

  • Conduct provider outreach through marketing campaigns on behalf of InstaMed’s payer partners
  • Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
  • Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure 100% accuracy of captured information
  • Deliver an enrollment experience which promotes product understanding and customer satisfaction
  • Respond to direct customer inquiries in an expeditious and professional manner
  • Submit high quality solutions for development of knowledge base
  • Any other duties as applicable to the position


  • Strong customer contact skills
  • Outstanding attention to detail
  • Proficiency in all aspects of Microsoft Office
  • Bachelor’s Degree
  • Tenacious, outgoing and highly motivated to reach out to provider prospects
  • Collaborative work style
  • Ability to seek out and apply new technical and healthcare industry knowledge quickly
  • Strong ability to present and effectively communicate usage of products
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Excellent organizational skills in managing multiple provider adoption campaigns simultaneously
  • Excellent oral and written communication skills – people person


The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.


We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).



InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.


InstaMed is an Equal Opportunity Employer.

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