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Professional Services Implementations Associate

Professional Services Implementations Associate

# of Openings 
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Information Technology

More information about this job


JOB SUMMARY:  InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. The associate will be required to maintain strong working relationships with other personnel in sales, contracting, product management and technical operations. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.


The Implementation Associate will be responsible for implementing InstaMed’s solutions with healthcare providers (doctors and medical groups). The ideal candidate will have at least 2-4 years of experience delivering technology solutions within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.



Essential Functions:

  • Manage customer implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers
  • Monitor implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
  • Manage customer expectations and effectively negotiate solution options and constraints
  • Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of implementations
  • Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
  • Perform any other duties as applicable to the position
  • Manage customer escalations to quickly address concerns that come up during Implementation of InstaMed solutions
  • Any other duties as applicable to the position



  • Proven ability to manage projects within a fast-paced environment
  • Strong understanding of the healthcare or payments industry
  • Excellent organizational skills in managing timelines of multiple implementations
  • Ability to rapidly understand the InstaMed Platform and solutions
  • Ability to acquire and apply new technical and industry knowledge quickly
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Minimum 2-4 years of experience in a customer-facing position
  • Prior experience in a technology company required
  • Healthcare or payment experience preferred
  • Project management experience
  • Bachelor’s degree or higher


The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.


We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, short-term disability, life insurance, stock options and 401(k).



InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.



InstaMed is an Equal Opportunity Employer.

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