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Technical Writer

Technical Writer

# of Openings 
Job Locations 
Product Management

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InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.



The Technical Writer position will be responsible for developing and creating various knowledge articles for InstaMed including but not limited to internal product documentation, release notes, API guides, and user guides.  The audience for this documentation will include all participants in the InstaMed Network which includes consumers, vendors, healthcare providers, healthcare payers, and channel partners. 


The ideal candidate will be detail oriented and a change agent to simplify complex technical concepts and translate them to simple and easily understood concepts for the end users.  InstaMed is a fast-paced healthcare technology company, so the ability to understand and document the product toward the target audience is critical to success.  Strong communication and collaboration skills across marketing, product management, and application development departments are essential to this role. 


Essential Functions:

  • Write and maintain easy-to-understand end user documentation that follows standards for style, quality, and tone for a variety of audiences, internal and external.
  • Collaborate cross-functionally to align product documentation with all forms of customer enablement content such as videos, online knowledge forums, and written documentations.
  • Work with product managers and developers to detail new features in development and identify documentation.
  • Work with internal stakeholders in Sales and Operations to identify problem areas where documentation can improve understanding of difficult product features.
  • Any other duties as applicable to the position.


  • Bachelor’s Degree or higher
  • Required Experience:  3-5 years
  • Preferred Experience: 5-7 years
  • Excellent written English and impeccable grammar
  • Proficiency in all aspects of Microsoft Office
  • Experience with SalesForce Knowledge is a plus
  • Submission of sample Writing Portfolio required


The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.


We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).


InstaMed is an Equal Opportunity Employer.

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