InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.
Position location: Philadelphia, Pennsylvania (Preferred) or Remote
Department: Account Management
Reports To: VP Account Management
InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. Individuals in this position will have the opportunity to directly impact revenue retention and revenue growth. The Account Director is responsible for managing relationships with InstaMed’s healthcare provider accounts and will have quota responsibilities for both revenue retention and growth. This position requires solid experience and understanding of software sales, sales operations, contract negotiations, and people management at the manager level or higher.
Produce and manage new account development plans and opportunity analysis
Facilitate a smooth on boarding experience for new enterprise accounts
Ensure full utilization of InstaMed’s solutions during initial ramp of new accounts
Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction
Call, visit and coordinate regular meetings with the accounts to review account status, solution utilization, and product enhancements, and product expansion opportunities
Ensure exceptional customer retention and overall satisfaction with InstaMed’s solutions
Collaborate with InstaMed’s Business Manager, Channel Management, Professional Services, Product Management, and Customer Service in support of accounts
Identify upsell opportunities with responsibility to demo propose and close
Identify service and utilization trends within the account, then develop and execute an action plan to address the issues. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution
Any other duties as applicable to the position
Excellent people skills and ability to build relationships with customers
Sound judgment in setting customer expectations and managing sensitive customer situations
Ability to influence without direct authority
Ability to quickly learn and understand InstaMed’s solution suite and articulate our value proposition
Strong analytic and problem solving skills
Minimum 5 years of professional experience including experience in a customer-facing position
Healthcare technology experience required
Project or Program management experience
Bachelor’s Degree or higher
The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.
We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life Insurance, stock options and 401(k).
InstaMed is an Equal Opportunity Employer.