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Professional Services – Manager, Payer Implementations

Professional Services – Manager, Payer Implementations

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Professional Services

More information about this job


InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. The manager will be required to maintain strong working relationships with other personnel in sales, contracting, product management and technical operations. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.

The Professional Services Manager position will be responsible for implementing new health plan customers on InstaMed’s payer focused solutions. The ideal candidate will have extensive project management experience in healthcare technology and be able to learn in a fast-paced environment. The Manager must be effective at time management and be capable of successfully managing 4 to 8 concurrent implementation projects. The Manager will be assessed on overall project success, customer satisfaction and teamwork/collaboration.


Essential Functions:

  • Manage customer implementation projects in an effective and expedient manner
  • Identify requirements, understand workflow and conduct detailed data analysis
  • Perform root-cause analysis, develop logical conclusions and suggest appropriate courses of action
  • Manage customer expectations and effectively negotiate solution options and constraints
  • Deliver end-user training that drives adoption and satisfaction
  • Respond to direct customer inquiries and cases assigned by supervisor

Specific Job Skills:

  • Extensive Project Management experience with complex technology solutions
  • Strong ability to rapidly learn InstaMed’s platform and solutions
  • Strong ability to acquire and apply new technical and industry knowledge quickly
  • Excellent organizational skills in managing timelines of implementations
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Strong ability to present and effectively communicate product use
  • Excellent oral and written communication skills
  • Outstanding attention to detail
  • Proficiency in all aspects of Microsoft Office


  • Experience in a customer-facing position with a technology-oriented company
  • Knowledge of healthcare billing and claims management is preferred
  • PMP certification is a plus
  • Bachelors Degree

The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

We offer a competitive compensation package. Benefits include medical, dental, vision discount program, short-term disability, long-term disability, life insurance, stock options and 401(k).

InstaMed is an Equal Opportunity Employer.

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